In this class, you will learn about tools and techniques that will help improve your communication and you will also learn about why communication is so important. The course curriculum includes:

1. Facts about Communication

2. Self-Check Up Communication Tool

3. 3 Levels of Listening

4. The Attending Skill

5. Asking Questions

6. The paraphrasing Technique

7. Expressing Empathy Skill

The goals for this course are:

• Being able to better clarify expectations and minimize misunderstandings.

• Improving conversation exchange by understanding open-ended and closed-ended questions.

• Increase understanding and precision through paraphrasing.

• Learning to De-escalate tense situations with empathic responses.